Knowledgebase:
Remote installation of Agent fails
Posted by Yuri M, Last modified by Yuri M on 09 September 2010 03:06 PM

If there is a problem installing Agent on remotely on a computer from Activity Monitor, you need to make sure that you have Administrator level remote access to that computer.

Type \\computer\ADMIN$ in Windows where computer is an actual computer name or its IP address. If you can not access that folder on the remote computer it means that you can not login to the remote computer with Administrator rights.

To fix this:

  • For domain based network, make sure you have are logged in as Domain Administrator
  • For workgroup based network (no domain) make sure that Windows does not force remote login under Guest account. On the remote computer open Local Security Policies, go to Security Settings-Local Policies-Security Options-Network access: Sharing and security model for local accounts. If it’s set to Guest Only change to Classic – local users authenticate as themselves. 
  • If a remote computer is Windows Vista or 7 or later in a workgroup, it might block remote installation of Agent due to UAC.  Read here how to install Agent remotely on Windows 7/Vista

Retry accessing \\computer\ADMIN$ and if it works, proceed with remote installation of Agent. If it still fails, there are a few other things to consider:

You always have an option to install Agent locally on that PC. To do it run amagent.exe on that computer. This installation file can be found in Activity Monitor folder C:\Program Files\SoftActivity\Activity Monitor\Agent on the administrator’s computer.

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